Covid-19

Our commitment to health, safety and security

In response to the  COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities. Click the link below to learn more concerning the health, safety and hygiene protocols applied in Cyprus

Destination Protocol

 

 

New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are being introduced and implemented in the new protocols. These protocols illustrate specific processes and protective measures designed for your safety and comfort. Please read carefully below:

• Physical Distancing

Physical distancing measures will be implemented throughout the hotel’s public areas.

• Increase Cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items

• Air circulation

Improved air circulation to increase air quality

• Protective Barriers

Installation of protective screens at reception

• Disinfect key cards

All key cards will be disinfected before handed to the guest

• In -room hand sanitizers

Each guest room will be equipped with a travel-size sanitizer

• Linens

All linens will be washed at high temperatures for optimal disinfection

• Express check-out

Minimize staff contact with express check out

• Prepacked food & beverages

Offer individually packaged food & beverage options

• Food safety

Adhere to the strict safety procedures while serving all food and beverages

• Sanitizing stations

Sanitizing stations will be installed throughout the public areas

• TV Remote

TV remotes will be disinfected after each use and placed in an individually sealed and protective bag

• Methods of payments

Contactless payment options will be available at all outlets.

• Minibar

Minibars will not be available

• Staff member temperature checks

Staff member temperature will be measured upon check in

• Staff member PPE

Staff member’s will be provided with personal protective equipment

• Staff training

Staff member’s will be trained with a comprehensive hygiene and prevention program
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Our cancellation policy

We are constantly updating our cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions or, quarantine or lockdown measurements announced by the republic of Cyprus. Our goal is to offer you as much flexibility and planning comfort as possible.

Direct Reservations

- If a deposit has been paid for an existing reservation, we will credit you the full amount for you to redeem on your next reservation up to October 30, 2021

- New reservations made, for any future arrival date can be changed or canceled at no charge, up to 72 hours before the arrival date. Non-refundable stay dates can also be amended (subject to availability and rate difference).

- Guests who made reservations via online travel agents or third-party travel professionals are advised to contact them directly for information on their policies